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Visa is the world's leading payment brand generating nearly US$3 trillion in annual card sales volume. Visa has unsurpassed acceptance in more than 150 countries. The Visa organization plays a pivotal role in developing innovative payment products and technologies to benefit its 21,000 member financial institutions and their cardholders. Visa is a leader in Internet based payments and is pioneering the creation of u-commerce, or universal commerce--the ability to conduct commerce anywhere, anytime, and any way. For more information, visit www.corporate.visa.com.

Thank you very much for your assistance. Please feel free to pass this note to your manager so that I can express my appreciation for your assistance. You have gone above and beyond the call of simple customer support. The same with my first contact with your company several years ago.

James Knowlton

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